How much does shipping cost?
Shipping costs vary based on the destination and the number of items purchased. Here is an overview of our shipping prices:
- Standard shipping starts at $3.99.
- Expedited shipping starts at $16.99.
- All prices are in USD.
How long will it take to ship my order?
Orders from our store generally ship within 5 to 8 business days. For domestic orders, the transit time is an additional 1-2 weeks. For international orders, the transit time is an additional 1-3 weeks, depending on your location.
What are the sizing specs of my order?
Our sizes are true to US standards. Size charts are available in the product description on each product page.
I’m having issues placing an order.
We apologize for any inconvenience. Please contact Customer Service, and we will assist you in resolving the issue as quickly as possible.
Order Status Questions
What is the status of my order?
You can check the status of your order at any time by visiting the Track My Order page.
I need help with a late order.
Orders typically ship within 5 to 8 business days. For domestic orders, transit time is an additional 1-2 weeks, and for international orders, transit time is an additional 1-3 weeks.
If your order has not arrived after 20 business days (domestic) and 30 business days (international), please contact customer service at Contact Us. You can track your order anytime by visiting Track My Order.
My tracking number isn’t working.
Tracking numbers may take 3-5 days to appear in the carrier’s system. Occasionally, orders can be delayed or lost by the carrier. If your tracking number isn’t working after a few days, please contact the shipping carrier.
Modifying or Changing an Order
I’d like to modify my order.
Due to the custom nature of our orders, we offer address changes for a limited time after the order is placed. To check if your order can still be modified, visit Track My Order.
I’d like to cancel my order.
We offer cancellations for a limited time after the order is placed. To check if your order is eligible for cancellation, visit Track My Order.
I’d like to return or replace my order.
We stand by our quality and offer a 100% satisfaction guarantee on all items purchased. Please review our Returns & Exchanges policy for details on how to process a return.
Payment
What payment methods do you accept?
We accept the following forms of payment:
- Credit Cards: Visa, American Express, Mastercard, JCB, Discover.
- Debit Cards: Mastercard or Visa logo debit cards. Pre-paid debit cards must be registered before use.
- PayPal: Allows payments linked to any bank account or credit card for easy checkout.
How secure is my payment?
We take your security very seriously by verifying each transaction with the credit company and only processing authorized orders. In case of a suspicious or declined transaction, we may contact you to confirm validity or cancel the order with full notification.
All transactions require CVV verification. Our website uses Secure Sockets Layer (SSL) software to encrypt your information at 128-bit strength, indicated by a padlock symbol and “https://” in the browser address. If we cannot establish a secure connection, we will not process your order.
What is the security code?
Credit and debit cards have a security code for added protection. This 3-4 digit number is found on the back of most cards and on the front of American Express cards.
Is my credit/debit card charged as soon as I order a product?
Yes, your card is charged immediately. It may appear as an authorization initially and then as a charge on your statement once accepted.
Other
Report a campaign for policy violations.
We take concerns about infringing content seriously. To file a formal complaint, please follow the instructions on our Legal page.
How do I contact customer support?
We are here to help with any questions. Please contact customer service at Contact Us.