Shipping Policy

At Exampletwo, we value every customer and work to ensure that each order is delivered as efficiently as possible. The information below outlines the general process from payment confirmation to delivery.

Payment Confirmation

  • Once your order has been authorized and verified, we will send you an order confirmation email.

Processing

  • Orders for all countries are typically processed within 1–2 business days. Weekends and public holidays are not included.

Shipping

  • Under normal circumstances, delivery to all countries/regions typically takes approximately 7–14 business days. After your order has been shipped, we will send you a shipping confirmation email that includes tracking information.
  • Shipping Fee: Orders below USD 89.00 are charged a USD 5.99 shipping fee. Orders of USD 89.00 or more qualify for free shipping.

Delivery

  • Total delivery time is the sum of processing time and shipping time. For example, if an item requires 1–2 business days for processing and 7–14 business days for shipping, the estimated total delivery time will be 8–16 business days.
  • The system will automatically match the most suitable shipping method based on factors such as the sales platform, product dimensions, and package weight. If the shipping address includes a P.O. Box, the selected shipping method will be reviewed. If the selected method does not support P.O. Box delivery, the order may be flagged for manual review, and we may contact you to update the address or confirm order cancellation.

Order Tracking

  • Once your order leaves our warehouse, you will receive a shipping confirmation email containing tracking information.
  • After the shipping confirmation email is sent, tracking updates may take up to 72 hours to appear.
  • If you would like to check your shipment status, please visit the Order Tracking page.
  • If you still do not receive tracking updates within a reasonable time, please contact us at [email protected].

Reasons for Delay

Tracking updates or delivery may be delayed due to force majeure events or other circumstances beyond our control, including but not limited to:

  • Severe weather, such as heavy rain, tornadoes, floods, or earthquakes.
  • Regional disruptions, including strikes, public holidays, or major events.
  • Peak season transportation limitations, including reduced flight capacity or staffing shortages.

Contact Us

If you have any questions, please contact Exampletwo:

Address: Room 106 & 107, Building 5, Intersection of Huaming North Road and Second Ring Road, Yutan Street, Ningxiang City, Changsha, Hunan Province (R0712)

Phone: +86 18106963270

Email: [email protected]

For more information, you may also review our Payment Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.